100% Host Node Uptime

The hardware platform hosting your compute instances is designed with stability as a primary goal. At the same time, our engineering team utilizes active monitoring to proactively detect problems and take preventative measures, minimizing any impact failing host node hardware could have on your environment.


100% Network Uptime

Utilizing a redundant architecture and intelligent BGP routing, the Vultr core network intelligently routes around disruptive network activity in an effort to provide 100% uptime and high performance connectivity throughout all of our worldwide POPs.

Outage credits

In the event our availability falls below our guarantees, accounts will be eligible for SLA credits based on any affected instances' hourly cost, as outlined below:

Effective Approx Availability Outage Time Frame Credit Amount
99.99% Less than 9 minutes 12 hours
99.98% 10 – 59 minutes 24 hours
99.85% 1 – 2 hours 48 hours
99.70% 2 – 4 hours 120 hours
99.50% 4 – 7 hours 240 hours
99.00% 7+ hours 672 hours
Read our comprehensive Service Level Agreement

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