The hardware platform hosting your compute instances is designed with stability as a primary goal. At the same time, our engineering team utilizes active monitoring to proactively detect problems and take preventative measures, minimizing any impact failing host node hardware could have on your environment.
Utilizing a redundant architecture and intelligent BGP routing, the Vultr core network intelligently routes around disruptive network activity in an effort to provide 100% uptime and high performance connectivity throughout all of our worldwide POPs.
In the event our availability falls below our guarantees, accounts will be eligible for SLA credits based on any affected instances' hourly cost, as outlined below:
|Effective Approx Availability||Outage Time Frame||Credit Amount|
|99.99%||Less than 9 minutes||12 hours|
|99.98%||10 – 59 minutes||24 hours|
|99.85%||1 – 2 hours||48 hours|
|99.70%||2 – 4 hours||120 hours|
|99.50%||4 – 7 hours||240 hours|
|99.00%||7+ hours||672 hours|