Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the self-hosted customer support platform engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.
About the Helpy Pro Image
This Vultr marketplace image gives you instant access to the free tier of Helpy Pro. This includes the core open source ticketing features for 3 agents.
Helpy Pro can be upgraded to a full version with the addition of a license code, which unlocks features designed for scaling businesses, including:
Security, Privacy and Compliance
Congratulations on setting up your own private instance of Helpy Pro. This instance includes the free version of Helpy Pro that can be upgraded with a purchased license key.
IMPORTANT: When you create the server, it can take up to 5 minutes to come up the first time as the latest and greatest version is downloaded and automatically installed for you.
After the server becomes ready, you will immediately be able to access it through the browser:
The first time you log into the software, you will be prompted to create your master administrator user and provide a secure password for future access. If for some reason this does not work, you can log in with the following initial credentials:
email: 'firstname.lastname@example.org' password: 'Initial Administrator Password'
The Helpy image also includes PostgreSQL. To access or maintain the database you will need the password:
Logging into the image and using the CLI:
On Vultr, initial access is by SSH using the root user. To login, use
If you have not supplied your SSH key when creating the instance, you can also use the web terminal and root password supplied by Vultr.
You can interact with Helpy by using the 'helpy' CLI (command line interface). Here are a couple useful commands to help you get going:
sudo helpy config #shows the current configuration sudo helpy scale web=1 worker=1 #daemonize the helpy process sudo helpy restart #restarts the helpy service
You may need to adjust the following variables to fit your instance size:
Set the amount of ram allocated for the Helpy Service:
sudo helpy config:set PWK_RAM=RAM_IN_MEGABYTES
Set the number of workers:
sudo helpy config:set PUMA_CONCURRENCY=n
Set the number of threads per worker:
sudo helpy config:set PUMA_THREADS=n
Helpy runs as a apt package under the helpy user account. Upgrading is super easy! To update to the latest version, all you need to do is:
sudo apt-get update && sudo apt-get upgrade && sudo helpy run rake db:migrate