Billing and Account

Do you charge for stopped instances?

Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal.

I linked my credit card but I see a small charge on my card! What gives?

We have not charged your card. What you have observed is a temporary authorization in order to validate the card provided. The hold will automatically expire based on your bank's policy, generally within a few days.

How am I billed for my instances?

All virtual machines on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your machine is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account on the 1st of every month.

Does VAT apply for European Union customers?

Vultr.com is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal's settings section. Our prices do not include VAT - VAT will be added to your invoice as a separate line item.

What is Vultr's VAT Number?

Our VAT ID is EU372003050 and it will be included on invoices where VAT is applied.

What are the VAT rates for European Union customers?

The VAT rate charged is the rate of your country of residence.

Country Rate
Belgium 21%
Bulgaria 20%
Czech Republic 21%
Denmark 25%
Germany 19%
Estonia 20%
Greece 24%
Spain 21%
France 20%
Croatia 25%
Ireland 23%
Italy 22%
Cyprus 19%
Latvia 21%
Lithuania 21%
Luxembourg 17%
Hungary 27%
Malta 18%
Netherlands 21%
Austria 20%
Poland 23%
Portugal 23%
Romania 19%
Slovenia 22%
Slovakia 20%
Finland 24%
Sweden 25%
United Kingdom 20%
Isle of Man 20%

Is bandwidth usage calculated from outbound, inbound, or inbound+outbound traffic?

Your bandwidth usage is based on the highest of either your inbound traffic or your outbound traffic. For example, if your VPS uses 100 GB of incoming bandwidth and 200 GB outgoing bandwidth, your utilization for billing purposes would be 200 GB.

At what rate is overage bandwidth billed?

Bandwidth utilization in excess of instance allocation is charged at $0.01 per GB in North American and Western European locations. Due to higher regional costs, Singapore and Tokyo (Japan) overage is priced at $0.025 per GB and Sydney (Australia) overage is priced at $0.05 per GB.

How are monthly bandwidth caps calculated for hourly instances?

If your plan has 1000GB allocated to it, the amount of transfer per hour for overage calculations is 1000 / 672 = 1.48GB/hour. Your pending charges will reflect the overage calculated by this formula. Note: In some cases it may be less expensive to leave your instance running than to destroy it and be assessed overage charges.

In what timezone are start and end times on my invoice?

Invoices for cloud hosting services prior to January 1st 2017 00:00 UTC represent start and end times in the United States Eastern Standard Time zone. All invoices after this date will reflect start and end times in UTC.

What is "Two Factor Auth"?

Two factor authentication allows you to configure an additional means of authentication on your account. When logging into Vultr, you are prompted with an additional login step after entering your password. This adds extra security to your account. We support Google Authenticator and Yubikey devices. Authy was previously supported, but has since been removed.

Technical

What operating system templates do you offer?

We currently offer the following options: CentOS 6 x64, CentOS 6 i386, CentOS 5 x64, CentOS 5 i386, CentOS 7 x64, Ubuntu 12.04 x64, Ubuntu 12.04 i386, Ubuntu 14.04 x64, Ubuntu 14.04 i386, Ubuntu 16.04 x64, Ubuntu 16.04 i386, Ubuntu 16.10 x64, Ubuntu 16.10 i386, Debian 7 x64 (wheezy), Debian 7 i386 (wheezy), Debian 8 x64 (jessie), Debian 8 i386 (jessie), FreeBSD 10 x64, FreeBSD 11 x64, OpenBSD 6 x64, CoreOS Stable, Fedora 24 x64, Fedora 25 x64, Windows 2012 R2 x64. Windows Server 2012 R2 licensing carries an additional $16 per instance surcharge. Vultr also offers the ability to install your own operating system from any Custom ISO you upload.

Do you allow editing of reverse DNS records?

Yes, we allow custom reverse DNS entries for your virtual machine IPs. You can update reverse dns information directly from your customer portal.

Do you allow outbound SMTP?

In some instances, outbound traffic to the SMTP port may be blocked for new accounts. If you encounter this restriction, contact our support team from the customer portal.

Do you offer console access?

Yes, you can access the console for your virtual machine using the control panel.

Do you offer instance backups?

Subscribers may create snapshots of any active instance at any time. We understand the importance of creating backups of all critical files/content/configurations and encourage all VULTR.com subscribers to maintain current backups as part of organizational business continuity planning and execution. We also offer daily automated backups - read more details about automatic backups.

Do you offer IPv6 support?

Yes, IPv6 is available in all of our 15 locations!

Do you offer managed hosting?

No, your instances grant you full root access and are 100% self-managed.

Do you support multiple IPv4 addresses per instance?

Every virtual machine comes with one primary IPv4 address. Up to two additional addresses are available for an extra fee.

How can I test Vultr download speeds?

Location Looking Glass Download Test File:  
Frankfurt, DE fra-de-ping.vultr.com
Amsterdam, NL ams-nl-ping.vultr.com
Paris, France par-fr-ping.vultr.com
London, UK lon-gb-ping.vultr.com
Singapore sgp-ping.vultr.com
Tokyo, Japan hnd-jp-ping.vultr.com
New York (NJ) nj-us-ping.vultr.com
Chicago, Illinois il-us-ping.vultr.com
Atlanta, Georgia ga-us-ping.vultr.com
Seattle, Washington wa-us-ping.vultr.com
Miami, Florida fl-us-ping.vultr.com
Dallas, Texas tx-us-ping.vultr.com
Silicon Valley, California sjo-ca-us-ping.vultr.com
Los Angeles, California lax-ca-us-ping.vultr.com
Sydney, Australia syd-au-ping.vultr.com

Port X seems to be blocked on my VPS, are you blocking it?

We block several ports that are commonly abused for DDOS attacks. This includes TCP and UDP ports 17, 19, 1900. These blocks are permanent, and cannot be removed. Depending on your account, outbound SMTP (port 25) may also be blocked. This block may be removed by opening a support ticket. Also note that many operating systems are configured with firewalls which block traffic. You would need to open any ports you need within your VPS's firewall.

What are the hardware specifications of your host machines?

In order to achieve the highest possible virtualized performance, all of our host machines use the latest-gen Intel CPU architecture with 100% SSD storage.

What type of virtualization do you use?

We utilize KVM ( Kernel-based Virtual Machine ) on 100% of our infrastructure.

How many GBs are usable on the 120GB SSDs for VDC?

The 120 GB SSDs on our Vultr Dedicated Cloud (VDC) product line offer approximately 110 GB of usable space.

Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, etc?

By default, instances will have a clean OS install without these additional packages but you will have full root/administrator to install any additional software you require. If you prefer that your instances come with some pre-packaged software already setup, we do offer a suite of one-click applications that add some popular packages, including cPanel/WHM, LEMP, OpenVPN, and more. See the full list of one click applications.

Do your instances come with a cPanel license?

No, instances do not come with a cPanel license by default. cPanel licenses are available for an additional $15/month.

Do you provide BGP sessions?

If you have your own IP space, we can provide BGP sessions. Contact our support department for more details.

Can you provide a full table with your BGP sessions?

Yes, we provide a full table by default (for both IPv4 and IPv6)

How do Dedicated Instances differ from Compute Instances?

Dedicated Cloud Instances offer resources allocated to you with no noisy neighbors. You can rent 25%, 50%, 75%, or an entire dedicated server with the advantages of the Vultr Platform including hourly billing and fast provisioning.

Community

Do you have a community forum website?

Yes we do! Discuss with the Vultr.com community at discuss.vultr.com.