osTicket is an open-source customer support ticketing system. osTicket source code is publicly hosted on Github. In this tutorial, you will learn how to install and configure osTicket on Ubuntu 18.04 LTS.
mysqli
, gd
, gettext
, imap
, json
, mbstring
, and xml
extensions for PHPCheck the Ubuntu version.
lsb_release -ds
# Ubuntu 18.04.2 LTS
Create a new non-root
user account with sudo
access and switch to it.
adduser johndoe --gecos "John Doe"
usermod -aG sudo johndoe
su - johndoe
NOTE: Replace johndoe
with your username.
Set up the timezone.
sudo dpkg-reconfigure tzdata
Ensure that your system is up to date.
sudo apt update && sudo apt upgrade -y
Install the needed packages.
sudo apt install -y zip unzip curl wget git
Install PHP, as well as the necessary PHP extensions.
sudo apt install -y php7.2 php7.2-cli php7.2-fpm php7.2-common php7.2-mbstring php7.2-curl php7.2-gd php7.2-mysql php7.2-json php7.2-xml php7.2-imap php7.2-intl php-apcu
Check the version.
php -v
# PHP 7.2.19-0ubuntu0.18.04.2 (cli) (built: Aug 12 2019 19:34:28) ( NTS )
Check installed PHP extensions.
php -m
# mbstring
# curl
# gd
# PDO
# mysqli
# openssl
# . . .
Install MySQL.
sudo apt install -y mysql-server
Check the version.
mysql --version
# mysql Ver 14.14 Distrib 5.7.27, for Linux (x86_64) using EditLine wrapper
Run the mysql_secure_installation
script to improve the security of your MySQL installation.
sudo mysql_secure_installation
Log into MySQL as the root user.
sudo mysql -u root -p
# Enter password:
Create a new MySQL database and user and remember the credentials.
CREATE DATABASE dbname;
GRANT ALL ON dbname.* TO 'username' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
exit;
Install Nginx.
sudo apt install -y nginx
Check the version.
sudo nginx -v
# nginx version: nginx/1.14.0 (Ubuntu)
Configure Nginx for use with the Osticket.
sudo vim /etc/nginx/sites-available/osticket.conf
Populate the file with the following.
server {
listen 80;
server_name example.com;
root /var/www/osticket/upload;
index index.php index.html;
set $path_info "";
location ~ /include {
deny all;
return 403;
}
if ($request_uri ~ "^/api(/[^\?]+)") {
set $path_info $1;
}
location ~ ^/api/(?:tickets|tasks).*$ {
try_files $uri $uri/ /api/http.php?$query_string;
}
if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
set $path_info $1;
}
if ($request_uri ~ "^/.*\.php(/[^\?]+)") {
set $path_info $1;
}
location ~ ^/scp/ajax.php/.*$ {
try_files $uri $uri/ /scp/ajax.php?$query_string;
}
location ~ ^/ajax.php/.*$ {
try_files $uri $uri/ /ajax.php?$query_string;
}
location / {
try_files $uri $uri/ index.php;
}
location ~ \.php$ {
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
fastcgi_param PATH_INFO $path_info;
fastcgi_pass unix:/var/run/php/php7.2-fpm.sock;
}
}
Activate the new osticket.conf
configuration by linking the file to the sites-enabled
directory.
sudo ln -s /etc/nginx/sites-available/osticket.conf /etc/nginx/sites-enabled
Test the configuration.
sudo nginx -t
Reload Nginx.
sudo systemctl reload nginx.service
Create a document root directory.
sudo mkdir -p /var/www/osticket
Change ownership of the /var/www/osticket
directory to johndoe
.
sudo chown -R johndoe:johndoe /var/www/osticket
Navigate to the document root folder.
cd /var/www/osticket
Download and unzip the latest release of osTicket.
wget https://github.com/osTicket/osTicket/releases/download/v1.12.2/osTicket-v1.12.2.zip
unzip osTicket-v1.12.2.zip
rm osTicket-v1.12.2.zip
Copy the sample config file.
sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.php
Change ownership of the /var/www/osticket
directory to www-data
.
sudo chown -R www-data:www-data /var/www/osticket
Once everything is configured, it's time to access the osTicket web installation wizard. Open your site in a web browser and follow the instructions on the screen to finish the installation.
After the installation for security reasons, delete setup
directory.
sudo rm -rf upload/setup
sudo chmod 0644 upload/include/ost-config.php
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