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How to Install osTicket on Fedora 30

Last Updated: Fri, Mar 6, 2020
Business Fedora Linux Guides System Admin
Archived content

This article is outdated and may not work correctly for current operating systems or software.

osTicket is an open-source customer support ticketing system. osTicket source code is publicly hosted on Github. In this tutorial, you will learn how to install and configure osTicket on Fedora 30.


  • HTTP server running Nginx or Apache. This guide will use Nginx.

  • PHP version 5.6 or greater

  • mysqli, gd, gettext, imap, json, mbstring, and xml extension for PHP

  • MySQL database version 5.0 or greater or MariaDB equivalent

Before you begin

Check the Fedora version.

cat /etc/fedora-release

Create a new non-root user account with sudo access and switch to it.

useradd -c "John Doe" johndoe && passwd johndoe

usermod -aG wheel johndoe

su - johndoe

NOTE: Replace johndoe with your username.

Set up the timezone.

timedatectl list-timezones

sudo timedatectl set-timezone 'Region/City'

Ensure that your system is up to date.

sudo dnf update

Install the needed packages.

sudo dnf install -y socat git wget unzip vim

Disable SELinux and Firewall.

sudo setenforce 0 ; sudo systemctl stop firewalld ; sudo systemctl disable firewalld

Install PHP

Install PHP, as well as the necessary PHP extensions.

sudo dnf install -y php-cli php-fpm php-common php-mbstring php-curl php-gd php-mysqlnd php-json php-xml php-imap php-intl php-pecl-apcu php-opcache

Check the version.

php -v

Check installed PHP extensions.

php -m

# mbstring

# curl

# gd


# mysqli

# openssl

# . . .

Start and enable PHP-FPM.

sudo systemctl start php-fpm.service

sudo systemctl enable php-fpm.service

Install MariaDB

Install MariaDB.

sudo dnf install -y mariadb-server

Check the version.

mysql --version

Start and enable MariaDB.

sudo systemctl start mariadb.service

sudo systemctl enable mariadb.service

Run mysql_secure installation script to improve MariaDB security and set the password for MariaDB root user.

sudo mysql_secure_installation

Connect to MariaDB shell as the root user.

sudo mysql -u root -p

# Enter password

Create an empty MariaDB database and user for osTicket, and remember the credentials.


GRANT ALL ON dbname.* TO 'username' IDENTIFIED BY 'password';



NOTE: Replace dbname and username with appropriate names for your setup. Replace password with a strong password.

Install Nginx

Install Nginx.

sudo dnf install -y nginx

Check the version.

nginx -v

Start and enable Nginx.

sudo systemctl start nginx.service

sudo systemctl enable nginx.service

Configure Nginx for use with the osTicket.

sudo vim /etc/nginx/conf.d/osticket.conf

And populate the file with the below config.

server {

  listen 80;


  root /var/www/osticket/upload;

  index index.php index.html;

  set $path_info "";

  location ~ /include {

    deny all;

    return 403;


  if ($request_uri ~ "^/api(/[^\?]+)") {

    set $path_info $1;


  location ~ ^/api/(?:tickets|tasks).*$ {

    try_files $uri $uri/ /api/http.php?$query_string;


  if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {

    set $path_info $1;


  if ($request_uri ~ "^/.*\.php(/[^\?]+)") {

    set $path_info $1;


  location ~ ^/scp/ajax.php/.*$ {

    try_files $uri $uri/ /scp/ajax.php?$query_string;


  location ~ ^/ajax.php/.*$ {

    try_files $uri $uri/ /ajax.php?$query_string;


  location / {

    try_files $uri $uri/ index.php;


  location ~ \.php$ {

    fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;

    include fastcgi_params;

    fastcgi_param PATH_INFO $path_info;

    fastcgi_pass unix:/run/php-fpm/www.sock;



Save the file and exit with :+W+Q.

Test the configuration.

sudo nginx -t

Reload Nginx.

sudo service nginx restart

Install osTicket

Create a document root directory.

sudo mkdir -p /var/www/osticket

Change ownership of the /var/www/osticket directory to johndoe.

sudo chown -R johndoe:johndoe /var/www/osticket

Navigate to the document root folder.

cd /var/www/osticket

Download and unzip the latest release of osTicket.




Copy the sample config file.

sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.php

Change ownership of the /var/www/osticket directory to nginx.

sudo chown -R nginx:nginx /var/www/osticket

Run sudo vim /etc/php-fpm.d/www.conf and set the user and group to nginx. Initially, they will be set to apache.

sudo vim /etc/php-fpm.d/www.conf

# user = nginx

# group = nginx

Create /var/lib/php/session/ directory and change ownership to nginx.

sudo mkdir -p /var/lib/php/session && sudo chown -R nginx:nginx /var/lib/php/session

Restart the PHP-FPM service.

sudo systemctl restart php-fpm.service

Once everything is configured, it's time to access the osTicket web installation wizard. Open your site in a web browser and follow the instructions on the screen to finish the installation.

After installation, delete the setup directory for security.

sudo rm -rf upload/setup

sudo chmod 0644 upload/include/ost-config.php

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