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osTicket is an open-source customer support ticketing system. osTicket source code is publicly hosted on Github. In this tutorial, you will learn how to install and configure osTicket on CentOS 7.
mysqli
, gd
, gettext
, imap
, json
, mbstring
, and xml
extension for PHPCheck the CentOS version.
cat /etc/centos-release
# CentOS Linux release 7.6.1810 (Core)
Create a new non-root
user account with sudo
access and switch to it.
useradd -c "John Doe" johndoe && passwd johndoe
usermod -aG wheel johndoe
su - johndoe
NOTE: Replace johndoe
with your username.
Set up the timezone.
timedatectl list-timezones
sudo timedatectl set-timezone 'Region/City'
Ensure that your system is up to date.
sudo yum update
Install the needed packages.
sudo yum install -y socat git wget unzip vim
Disable SELinux and Firewall.
sudo setenforce 0 ; sudo systemctl stop firewalld ; sudo systemctl disable firewalld
Setup the Webtatic YUM repo.
sudo yum install epel-release
sudo rpm -Uvh https://mirror.webtatic.com/yum/el7/webtatic-release.rpm
Install PHP, as well as the necessary PHP extensions.
sudo yum install -y php72w php72w-cli php72w-fpm php72w-common php72w-mbstring php72w-curl php72w-gd php72w-mysql php72w-json php72w-xml php72w-imap php72w-intl php72w-pecl-apcu php72w-opcache
Check the version.
php -v
# PHP 7.2.21 (cli) (built: Aug 4 2019 08:42:27) ( NTS )
# Copyright (c) 1997-2018 The PHP Group
# Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies
Check installed PHP extensions.
php -m
# mbstring
# curl
# gd
# PDO
# mysqli
# openssl
# . . .
Start and enable PHP-FPM.
sudo systemctl start php-fpm.service
sudo systemctl enable php-fpm.service
Install the MariaDB database repo.
sudo vim /etc/yum.repos.d/MariaDB.repo
Copy/paste this to the /etc/yum.repos.d/MariaDB.repo
file.
[mariadb]
name = MariaDB
baseurl = https://yum.mariadb.org/10.2/centos7-amd64
gpgkey=https://yum.mariadb.org/RPM-GPG-KEY-MariaDB
gpgcheck=1
Install the MariaDB database server.
sudo yum install -y MariaDB-server MariaDB-client
Check the version.
mysql --version
# mysql Ver 15.1 Distrib 10.2.26-MariaDB, for Linux (x86_64) using readline 5.1
Start and enable MariaDB.
sudo systemctl start mariadb.service
sudo systemctl enable mariadb.service
Run mysql_secure installation
script to improve MariaDB security and set the password for MariaDB root
user.
sudo mysql_secure_installation
Connect to MariaDB shell as the root user.
sudo mysql -u root -p
# Enter password
Create an empty MariaDB database and user for osTicket, and remember the credentials.
CREATE DATABASE dbname;
GRANT ALL ON dbname.* TO 'username' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
exit
NOTE: Replace dbname
and username
with appropriate names for your setup. Replace password
with a strong password.
Install Nginx.
sudo yum install -y nginx
Check the version.
nginx -v
# nginx version: nginx/1.12.2
Start and enable Nginx.
sudo systemctl start nginx.service
sudo systemctl enable nginx.service
Configure Nginx for use with the osTicket.
sudo vim /etc/nginx/conf.d/osticket.conf
Copy/paste this to the /etc/nginx/conf.d/osticket.conf
file.
server {
listen 80;
server_name example.com;
root /var/www/osticket/upload;
index index.php index.html;
set $path_info "";
location ~ /include {
deny all;
return 403;
}
if ($request_uri ~ "^/api(/[^\?]+)") {
set $path_info $1;
}
location ~ ^/api/(?:tickets|tasks).*$ {
try_files $uri $uri/ /api/http.php?$query_string;
}
if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
set $path_info $1;
}
if ($request_uri ~ "^/.*\.php(/[^\?]+)") {
set $path_info $1;
}
location ~ ^/scp/ajax.php/.*$ {
try_files $uri $uri/ /scp/ajax.php?$query_string;
}
location ~ ^/ajax.php/.*$ {
try_files $uri $uri/ /ajax.php?$query_string;
}
location / {
try_files $uri $uri/ index.php;
}
location ~ \.php$ {
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
fastcgi_param PATH_INFO $path_info;
fastcgi_pass 127.0.0.1:9000;
}
}
Save the file and exit with :+W+Q.
Test the configuration.
sudo nginx -t
Reload Nginx.
sudo service nginx restart
Create a document root directory.
sudo mkdir -p /var/www/osticket
Change ownership of the /var/www/osticket
directory to johndoe
.
sudo chown -R johndoe:johndoe /var/www/osticket
Navigate to the document root folder.
cd /var/www/osticket
Download and unzip the latest release of osTicket.
wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip
unzip osTicket-v1.14.1.zip
rm osTicket-v1.14.1.zip
Copy the sample config file.
sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.php
Change ownership of the /var/www/osticket
directory to nginx
.
sudo chown -R nginx:nginx /var/www/osticket
Run sudo vim /etc/php-fpm.d/www.conf
and set the user and group to nginx
. Initially, they will be set to apache.
sudo vim /etc/php-fpm.d/www.conf
# user = nginx
# group = nginx
Create /var/lib/php/session/
directory and change ownership to nginx
.
sudo mkdir -p /var/lib/php/session && sudo chown -R nginx:nginx /var/lib/php/session
Restart the PHP-FPM service.
sudo systemctl restart php-fpm.service
Once everything is configured, it's time to access the osTicket web installation wizard. Open your site in a web browser and follow the instructions on the screen to finish the installation.
After installation, delete the setup
directory for security.
sudo rm -rf upload/setup
sudo chmod 0644 upload/include/ost-config.php