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How to Install osTicket on FreeBSD 12

Last Updated: Fri, Mar 13, 2020
BSD Business Linux Guides System Admin

osTicket is an open-source customer support ticketing system. osTicket source code is publicly hosted on Github. In this tutorial, you will learn how to install and configure osTicket on FreeBSD 12.

Requirements

  • HTTP server running Nginx or Apache. This guide uses Nginx.

  • PHP version 5.6 to 7.2, 7.2 is recommended

  • mysqli, gd, gettext, imap, json, mbstring, and xml extension for PHP

  • MySQL database version 5.0 or greater or MariaDB equivalent

Before you begin

Check the FreeBSD version.

uname -ro

# FreeBSD 12.0-RELEASE

Ensure that your FreeBSD system is up to date.

freebsd-update fetch install

pkg update && pkg upgrade -y

Install the necessary packages.

pkg install -y sudo vim unzip curl wget bash socat git

Create a new user account with your preferred username.

adduser



# Username: johndoe

# Full name: John Doe

# Uid (Leave empty for default): <Enter>

# Login group [johndoe]: <Enter>

# Login group is johndoe. Invite johndoe into other groups? []: wheel

# Login class [default]: <Enter>

# Shell (sh csh tcsh nologin) [sh]: bash

# Home directory [/home/johndoe]: <Enter>

# Home directory permissions (Leave empty for default): <Enter>

# Use password-based authentication? [yes]: <Enter>

# Use an empty password? (yes/no) [no]: <Enter>

# Use a random password? (yes/no) [no]: <Enter>

# Enter password: your_secure_password

# Enter password again: your_secure_password

# Lock out the account after creation? [no]: <Enter>

# OK? (yes/no): yes

# Add another user? (yes/no): no

# Goodbye!

Run the visudo command and uncomment the %wheel ALL=(ALL) ALL line, to allow members of the wheel group to execute any command.

visudo



# Uncomment by removing hash (#) sign

# %wheel ALL=(ALL) ALL

Now, switch to your newly created user with su.

su - johndoe

NOTE: Replace johndoe with your username.

Set up the timezone.

sudo tzsetup

Install PHP

Install PHP, as well as the necessary PHP extensions.

sudo pkg install -y php72 php72-mbstring php72-tokenizer php72-pdo php72-pdo_mysql php72-openssl php72-hash php72-json php72-phar php72-filter php72-zlib php72-dom php72-xml php72-xmlwriter php72-xmlreader php72-curl php72-session php72-ctype php72-iconv php72-gd php72-simplexml php72-zip php72-filter php72-tokenizer php72-calendar php72-fileinfo php72-intl php72-phar php72-soap php72-xmlrpc php72-opcache php72-mysqli php72-bcmath php72-gmp php72-exif php72-imap php72-pecl-APCu

Check the version.

php -v

# PHP 7.2.9 (cli) (built: Sep  7 2019 01:12:47) ( NTS )

# Copyright (c) 1997-2018 The PHP Group

# Zend Engine v3.3.9, Copyright (c) 1998-2018 Zend Technologies

#    with Zend OPcache v7.3.9, Copyright (c) 1999-2018, by Zend Technologies

Check installed PHP extensions.

php -m



# mbstring

# curl

# gd

# PDO

# mysqli

# openssl

# . . .

Soft-link php.ini-production to php.ini.

sudo ln -s /usr/local/etc/php.ini-production /usr/local/etc/php.ini

Enable and start PHP-FPM.

sudo sysrc php_fpm_enable=yes

sudo service php-fpm start

Install MariaDB

Install MariaDB.

sudo pkg install -y mariadb102-client mariadb102-server

Check the version.

mysql --version

# mysql  Ver 15.1 Distrib 10.2.25-MariaDB, for FreeBSD12.0 (amd64) using readline 5.1

Start and enable MariaDB.

sudo sysrc mysql_enable="yes" 

sudo service mysql-server start

Run the mysql_secure_installation script to improve the security of your MariaDB installation.

sudo mysql_secure_installation

Log into MariaDB as the root user.

sudo mysql -u root -p

# Enter password:

Create a new MariaDB database and user and remember the credentials.

CREATE DATABASE dbname;

GRANT ALL ON dbname.* TO 'username' IDENTIFIED BY 'password';

FLUSH PRIVILEGES;

exit;

Install Nginx

Install Nginx.

sudo pkg install -y nginx

Check the version.

nginx -v

# nginx version: nginx/1.16.1

Enable and start Nginx.

sudo sysrc nginx_enable=yes

sudo service nginx start

Configure Nginx for use with the osTicket.

sudo vim /usr/local/etc/nginx/osticket.conf

And populate the file with the below config.

server {



  listen 80;

  server_name example.com;



  root /usr/local/www/osticket/upload;

  index index.php index.html;



  set $path_info "";



  location ~ /include {

    deny all;

    return 403;

  }



  if ($request_uri ~ "^/api(/[^\?]+)") {

    set $path_info $1;

  }



  location ~ ^/api/(?:tickets|tasks).*$ {

    try_files $uri $uri/ /api/http.php?$query_string;

  }



  if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {

    set $path_info $1;

  }



  if ($request_uri ~ "^/.*\.php(/[^\?]+)") {

    set $path_info $1;

  }



  location ~ ^/scp/ajax.php/.*$ {

    try_files $uri $uri/ /scp/ajax.php?$query_string;

  }



  location ~ ^/ajax.php/.*$ {

    try_files $uri $uri/ /ajax.php?$query_string;

  }



  location / {

    try_files $uri $uri/ index.php;

  }



  location ~ \.php$ {

    fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;

    include fastcgi_params;

    fastcgi_param PATH_INFO $path_info;

    fastcgi_pass 127.0.0.1:9000;

  }



}

Save the file and exit with :+W+Q.

Now we need to include osticket.conf in the main nginx.conf file.

Run sudo vim /usr/local/etc/nginx/nginx.conf and add the following line to the http {} block.

include osticket.conf;

Test the configuration.

sudo nginx -t

Reload Nginx.

sudo service nginx restart

Install osTicket

Create a document root directory.

sudo mkdir -p /usr/local/www/osticket

Change ownership of the /usr/local/www/osticket directory to johndoe.

sudo chown -R johndoe:johndoe /usr/local/www/osticket

Navigate to the document root folder.

cd /usr/local/www/osticket

Download and unzip the latest release of osTicket.

wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip

unzip osTicket-v1.14.1.zip

rm osTicket-v1.14.1.zip

Copy the sample config file.

sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.php

Change ownership of the /usr/local/www/osticket directory to www.

sudo chown -R www:www /usr/local/www/osticket

Once everything is configured, it's time to access the osTicket web installation wizard. Open your site in a web browser and follow the instructions on the screen to finish the installation.

After installation, delete the setup directory for security.

sudo rm -rf upload/setup

sudo chmod 0644 upload/include/ost-config.php

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