Outage credits
In the event our availability falls below our guarantees, accounts will be eligible for SLA credits based on any affected instances hourly cost, as outlined below:
| Outage Time Frame | Effective Approx Availability | Credit Amount |
|---|---|---|
| Less than 9 minutes | 99.99% | 12 hours |
| 10 - 59 minutes | 99.98% | 24 hours |
| 1 - 2 hours | 99.85% | 48 hours |
| 2 - 4 hours | 99.70% | 120 hours |
| 4 - 7 hours | 99.50% | 240 hours |
| 7+ hours | 99.00% | 672 hours |