Outage credits

In the event our availability falls below our guarantees, accounts will be eligible for SLA credits based on any affected instances hourly cost, as outlined below:

Outage Time Frame Effective Approx Availability Credit Amount
Less than 9 minutes 99.99% 12 hours
10 - 59 minutes 99.98% 24 hours
1 - 2 hours 99.85% 48 hours
2 - 4 hours 99.70% 120 hours
4 - 7 hours 99.50% 240 hours
7+ hours 99.00% 672 hours

Get started in the SSD Cloud

Use at least:

  • 1 uppercase character
  • 1 lowercase character
  • 1 number
  • 10 characters
Create account